Shipping policy
SHIPPING POLICY
Last updated: October 29, 2026
MerryWink currently ships to addresses within the United States, including U.S. territories (Puerto Rico, Guam, the U.S. Virgin Islands, American Samoa and the Northern Mariana Islands) and APO/FPO/DPO military addresses.
ORDER PROCESSING
Most orders are processed within 1–2 business days after payment is successfully completed.
Orders shipped with Priority Shipping are typically processed within 1 business day.
Business days are Monday through Friday, excluding federal holidays.
During holidays, product launches, unusually high order volume, severe weather, or other circumstances outside our control, processing may take longer.
Processing time is separate from carrier transit time.
SHIPPING RATES
Standard shipping is $7.99 ($12.99 to Alaska and Hawaii), free on orders $75+.
Available shipping methods, estimated delivery times, and shipping charges are displayed at checkout when available.
Shipping rates may vary based on destination, package weight, package dimensions, order value, carrier, and selected shipping service.
COMBINED SHIPPING
At this time, MerryWink cannot combine separate orders into one shipment. Each order is processed and shipped individually, and shipping charges are calculated per order. Shipping charges on separate orders cannot be refunded or adjusted after checkout.
DELIVERY ESTIMATES
Any delivery estimate shown at checkout or provided by a carrier is an estimate and is not a guaranteed delivery date unless specifically stated otherwise.
Once a package has been accepted by the shipping carrier, delivery timing is largely controlled by the carrier.
MerryWink is not responsible for carrier delays caused by weather, transportation disruptions, holidays, incorrect addresses, service interruptions, or other events outside our reasonable control.
TRACKING
When tracking is available, tracking information will be provided after your order ships.
Tracking information may take some time to update after a shipping label is created.
ADDRESS ACCURACY
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an address error, contact us immediately at support@merrywink.com.
We will make reasonable efforts to correct the address before shipment, but we cannot guarantee changes once an order has entered fulfillment.
If a package is returned to us because of an incorrect, incomplete, or undeliverable address supplied by the customer, additional shipping charges may apply before the order can be resent.
LOST PACKAGES
If tracking shows no movement for an unusual period of time or you believe a package has been lost in transit, contact us at support@merrywink.com.
We will review the shipment and, when appropriate, assist with a carrier inquiry or claim.
Please do not file multiple conflicting claims with the carrier and MerryWink for the same shipment.
PACKAGES MARKED DELIVERED
If tracking shows that a package was delivered but you cannot locate it:
• Check around your property and delivery area
• Check with household members, neighbors, front desk staff, or property management when applicable
• Verify the shipping address on your order
• Allow a short period of time, as some carriers occasionally mark packages delivered shortly before final delivery
If the package is still missing, contact us and we will review the situation.
A carrier scan showing “delivered” does not automatically qualify an order for an immediate refund. Each case will be reviewed based on the available tracking and delivery information.
DAMAGED SHIPMENTS
If your order arrives damaged, contact us within 7 days of delivery.
Please include your order number and clear photos of:
• The damaged product
• The shipping box
• The shipping label
• Internal packaging
Please keep all packaging until we confirm the next steps.
SHIPPING RESTRICTIONS
At this time, MerryWink ships only within the United States, U.S. territories and APO/FPO/DPO military addresses.
Orders to U.S. territories and military addresses may take longer to arrive, and military shipments may require a customs form, which we complete for you.
We do not currently offer international shipping.
CONTACT
Questions about shipping can be sent to:
MerryWink LLC
support@merrywink.com